Client Manager

Vacancies Ref: VAC-11142 Sales & Business Development Malta

One of our very exciting clients, who provide services to a number of iGaming operators is currently looking to strengthen their Account Management Department with this hire.

Responsibilities include:

  • Client Relationship Management: Build and maintain strong relationships with key clients, acting as the primary point of contact. Understand client needs, objectives, and challenges to provide appropriate solutions and support.
  • Customer Support and Issue Resolution: Address customer inquiries, concerns, and complaints in a timely and efficient manner. Coordinate with internal departments to resolve issues, provide technical assistance, and ensure a high level of customer satisfaction.
  • Market Analysis and Competitor Research: Monitor industry trends, market conditions, and competitor activities. Identify opportunities for business expansion, assess risks, and adjust account strategies accordingly.
  • Cross-functional Collaboration: Collaborate with internal teams, including sales, marketing, compliance, and operations, to ensure effective communication and coordination of efforts.
  • Reporting and Analysis: Track and report key performance metrics and analyze data to identify trends, evaluate account performance, and make data-driven recommendations for improvement.

Requirements:

  • Candidates must be based in Malta and have previous experience in account management
  • Excellent communication skills, specifically English.  Any other language is a plus
  • Interest in the iGaming industry. Previous experience directly in the industry is an advantage

Interested? Get in Touch!

Chanelle Demanuele

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