Customer Service Representative – Japanese/English

Are you a Japanese speaker and have already experience as customer support representative? Are you in need of a challenge and are you ready to disrupt the online gaming industry in Malta?

If your answer is YES then you might be the right candidate for this position.

I am currently recruiting a customer support representative (Japanese speaker) for an international company that operates in over 100 countries and is looking to expand their current team here in sunny Malta.

As CS representative you will handle customer communication, research and resolve customer issues, with the company’s tools and interdepartmental support.

Main Duties & Responsibilities:
• Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested
• Research solutions to customer issues
• Interact with various department to resolve customer issues
• Use available tools and information resources to resolve problems
• Administer client account management including updating notes in accounts
• Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
• Amending / adjusting transactions in customer accounts when necessary or instructed

Skills & Qualifications
• Computer literacy
• Ability to understand both written and oral instructions in English and Japanese
• Ability to write, read and speak in the required languages
• The ability to organize and manage multiple priorities
• Ability to independently research solutions and solve problems
• Strong customer orientation
• Excellent interpersonal and communication skills
• Performance driven and a strong team player

What you get
• Extraordinary multi-cultural team spanning 20+ nationalities
• Professional and personal development
• Supportive and collaborative working environment
• Great salary

If interested and would like to discuss it further please reach out to me at: irene.giaveri@exactasolutions.com
Cell: (+356) 99085654
Email: irene.giaveri@exactasolutions.com
Skype: live:.cid.6a1c706fc6dbbef8 (Irene Giaveri)
LinkedIn: https://www.linkedin.com/in/irene-giaveri-652aa9180/