Customer Support Representative – Swedish Speaking

Are you a Swedish speaker and have already experience as customer support representative? Are you in need of a challenge and are you ready to disrupt the online gaming industry?
If your answer is YES then you might be the right candidate for this position.

I am currently recruiting a customer support representative (Swedish speaker) for an international company that operates in over 100 countries and is looking to expand their current team here in sunny Malta.

As CS representative you will handle customer communication, research and resolve customer issues, with the company’s tools and interdepartmental support.

An example of your responsibilities may be:

• Answer and support customers, and translate emails, website information and any other matter as requested
• Research solutions to customers’ issues
• Interact with various departments to resolve customers’ issues
• Use available tools and information resources to resolve problems
• Escalate unresolved problems in accordance with established policy, procedures and protocols
• Administer client account management, including updating notes in accounts
• Research transactions discrepancies and take appropriate actions
• Monitor customers’ activity, including assisting in the identification of fraudulent activity or abuse
• Amend transactions in customer accounts when necessary or instructed
• Maintain professionalism and adhere to company standards during all interactions
• Assistance with special Customer Service projects

Requirements:

• Ability to think critically and draw from experience to make decisions
• Computer literacy
• Ability to understand both written and oral instructions in English
• The ability to organize and manage multiple priorities
• Strong customer orientation
• Excellent interpersonal and communication skills
• High school diploma required

What you get:
• Competitive salary
• Great work environment
• International culture
• Various benefits including health insurance

If interested and would like to discuss it further please reach out to me at: irene.giaveri@exactasolutions.com

Cell: (+356) 99085654
Email: irene.giaveri@exactasolutions.com
Skype: live:.cid.6a1c706fc6dbbef8 (Irene Giaveri)
LinkedIn: https://www.linkedin.com/in/irene-giaveri-652aa9180/