German Customer Service Representative

Vacancies Ref: VAC- 10990 Operations Malta

Our client is looking for German speaking Customer Service Representative to join their team based in Malta.

Main responsibilities:
• Greet and communicate with customers in a warm and empathetic fashion.
• Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site.
• Identify and support players in difficulties they might encounter.
• Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations.
• Provide explanations to customers about products, site, and policies.
• Keep up to date with new information and policies.
• Build a trusting relationship through accurate answers and a positive vibe.
• Collaborate with other teams in customer queries.
• Update customer account/details with necessary information when needed

• A fluent or native German speaker – both written and spoken.
• Proficient in English – both written and spoken.
• Willingness to work on a shift basis (excluding full nights).
• Interested in iGaming industry.
• A team player that can work independently.

Interested? Get in touch

Stephanie Anastasi