Japanese Speaking- Customer Support Agent

20.05.2021

Our Client, an iGaming Provider, is seeking to recruit a Japanese Speaking Customer Support Agent to join their growing team.

Main Roles and Responsibilities: 

• Assisting players via chat and e-mail
• Providing a high level of customer service to players
• Maintaining customer focus and responding to customer queries in accordance to company guidelines
• Supporting and guiding customers with all requests and escalating and following up where necessary
• Promoting the brands values and products
• Ensuring a professional working relationships with customers and colleagues

Main Requirements: 

• Previous experience in customer service or similar position
• A team player with a positive attitude
• Good communication and IT-skills
• Excellent written and spoken skills in both Japanese and English
• You must be over 18 years old and have a clean police record
• Flexible approach to work and ability to work shift including weekends and public holidays

Interested? Get in touch for more information!