Mandarin Speaking- Customer Support

Our client is looking for a Customer Support – Mandarin to support with Mandarin speaking players across their platforms!

Main Roles and Responsibilities:

• Assisting Players Via chat and Email
• Providing a high level of Customer Service to players
• Maintaining Customer focus and responding to customer queries in accordance to company guidelines
• Supporting and guiding customers with all requests and escalating and following up where necessary
• Promoting the brands values and products

Main Requirements:

• Previous experience in customer service or similar position
• A team player with a positive attitude
• Good Communication and IT Skills
• Excellent written and spoken skills in both Mandarin and English
• Flexible approach to work and ability to work shift including weekends and public holidays.

Benefits:

An attractive package will be offered to the right candidate.

Interested? Get in touch for more information.