Portuguese Customer Service Representative

Vacancies Ref: VAC-10989 Operations Malta

Our client is looking for a Portuguese speaking Customer Service Representative, to join their growing team, based here in Malta.

Main Duties & Responsibilities:
• Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested.
• Research solutions to customers’ issues.
• Interact with various departments to resolve customers’ issues.
• Use available tools and information resources to resolve problems.
• Escalate unresolved problems in accordance with established policy, procedures, and protocols.
• Administer client account management, including updating notes in accounts.
• Research transactions discrepancies and take appropriate actions.
• Monitoring of customers’ activity, including assisting in the identification of fraudulent activity or abuse.
• Amending / adjusting transactions in customer accounts when necessary or instructed.
• Maintain professionalism and adhere to company standards during all interactions.
• Assistance with special Customer Service projects.

Skills and Qualifications:
• Ability to think critically and draw from experience to make decisions.
• Care in dealing with sensitive information.
• Ability to understand both written and oral instructions in English.
• Ability to write, read and speak in Portuguese.
• Ability to deal with ambiguity and identify customer’s needs.
• The ability to organize and manage multiple priorities.
• Ability to independently research solutions and solve problems.
• Strong customer orientation.
• Excellent interpersonal and communication skills.
• Performance driven and a strong team player.
• High school diploma required.
• Flexible and can quickly adjust to frequent process and information changes.

Knowledge & Experience:
• Minimum of 3 years in a position with relevant experience would be an asset.
• Knowledge of Sportsbook industry would be an asset.
• Basic office skills including knowledge of Microsoft Word and Excel.

Interested? Get in touch now!

Stephanie Anastasi