Retention Agent

Back Ref: VAC-10680 Marketing Malta

Looking for a career change? I am looking for a Retention Agent (English speaker) to join a lottery service provider based in Malta.

The ideal candidate will have to work on the retention of previous converted deals by strengthening the relationship with the customers and manage their accounts. The retention agent will also contribute to the promotion of the company’s services and products as well as constantly striving to achieve targets and meet deadlines.

Motivation and a desire to succeed within a fast paced environment and competitive industry are key to be successful at this role.

Key Responsibilities:
• The Agent will be in charge of carrying out outbound calls to the Australian Market
• Promote the company’s products and services
• Retention – continuous relationship management ( Retention of previous converted deals, management of customer account, upsell customer deals, while constantly increasing their LTV)
• Meet targets and deadlines, within a goal-oriented environment

Requirements:
• Native English
• Self-motivated and goal-oriented with a strong will to succeed
• 1-year experience in positions such as Credit Control agent or any position related to preventing cancellation of products in call centre environments
• Capable of reaching daily/weekly/monthly targets based on Retention Agents plan
• Excellent communication skills (verbal + written)
• Team player attitude

What you get
• Competitive salary and private health care benefits
• Flexible work schedules, a vibrant work environment and excellent opportunities to learn and grow.

Reach out to me at: irene.giaveri@exactasolutions.com

Irene Giaveri

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