Swedish Customer Support Representative

Our well established client is looking for a Swedish Customer Support Representative to join their growing team.

Main duties & responsibilities:

• Answer and support customer facing communication in required languages, and translate emails, website information and any other matter, as requested.
• Research solutions to customer issues.
• Interact with various departments to resolve customer issues.
• Escalate unresolved problems in accordance with established procedures and protocols.
• Administer client account management, including updating notes in accounts.
• Research transaction discrepancies and take appropriate action.
• Amend / adjust transactions in customer accounts, when necessary or instructed.
• Maintain professionalism and adhere to company standards during all interactions.
• Assist with special Customer Services projects.

Main Requirements: 

• Strong Customer Orientation with excellent interpersonal and communication skills
• Able to write, read and speak in both English and Swedish
• Experience in an equivalent role is a musts
• Knowledge of the Sportsbook Industry

What you will get:

• Competitive salary with yearly bonus scheme
• Health insurance cover
• Monthly gym membership reimbursement
• Training and development opportunities

Interested? Get in touch with us today