Swedish Customer Support Representative

Back Ref: VAC-10140 Operations Malta

Our well established client is looking for a Swedish Customer Support Representative to join their growing team.

Main duties & responsibilities:

  • Answer and support customer facing communication in required languages, and translate emails, website information and any other matter, as requested.
  • Research solutions to customer issues.
  • Interact with various departments to resolve customer issues.
  • Escalate unresolved problems in accordance with established procedures and protocols.
  • Administer client account management, including updating notes in accounts.
  • Research transaction discrepancies and take appropriate action.
  • Amend / adjust transactions in customer accounts, when necessary or instructed.
  • Maintain professionalism and adhere to company standards during all interactions.
  • Assist with special Customer Services projects.

Main Requirements: 

  • Strong Customer Orientation with excellent interpersonal and communication skills
  • Able to write, read and speak in both English and Swedish
  • Experience in an equivalent role is a musts
  • Knowledge of the Sportsbook Industry

What you will get:

  • Competitive salary with yearly bonus scheme
  • Health insurance cover
  • Monthly gym membership reimbursement
  • Training and development opportunities

Interested? Get in touch with us today

Stephanie Anastasi