Our well established client is looking for a Swedish Customer Support Representative to join their growing team.
Main duties & responsibilities:
- Answer and support customer facing communication in required languages, and translate emails, website information and any other matter, as requested.
- Research solutions to customer issues.
- Interact with various departments to resolve customer issues.
- Escalate unresolved problems in accordance with established procedures and protocols.
- Administer client account management, including updating notes in accounts.
- Research transaction discrepancies and take appropriate action.
- Amend / adjust transactions in customer accounts, when necessary or instructed.
- Maintain professionalism and adhere to company standards during all interactions.
- Assist with special Customer Services projects.
- Strong Customer Orientation with excellent interpersonal and communication skills
- Able to write, read and speak in both English and Swedish
- Experience in an equivalent role is a musts
- Knowledge of the Sportsbook Industry
What you will get:
- Competitive salary with yearly bonus scheme
- Health insurance cover
- Monthly gym membership reimbursement
- Training and development opportunities
Interested? Get in touch with us today