Swedish Customer Support

Vacancies Ref: VAC-11249 Operations Malta

If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more this position could be for you.

No iGaming experience – No problem, they will teach you everything! As a Customer Service Agent, you will be the first point of contact for their players through live chat, email, and phone calls delivering the best possible experience.

Responsibilities:

  • Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
  • Identify and support players in any difficulties they might encounter
  • Provide explanations to customers about products/site/policies/ promotions, etc.
  • Update customer account/details with necessary information when needed
  • Understand, guide, and support players in Responsible Gambling
  • Collaborate with our Fraud and payments team in customer queries
  • Understand AML and report any suspicious activity

Requirements:

  • Be a fluent or native Swedish speaker with a C1 level of English, both spoken and written
  • Be flexible and willing to work on a shift basis
  • Have experience working with customers, listening to their needs, and providing the best solutions
  • Be an excellent listener, have an empathic approach and take pride in giving an excellent service to our players
  • You have exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner).
  • You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude
  • Be an individual who is open to constructive feedback
  • Be a team player that can also work independently

Employee benefits:

  • Private health insurance
  • Free breakfast and lunch
  • Wellness allowance
  • Birthday leave
  • Company and Team building events
  • Relocation package to Malta including flight and 2 weeks of accommodation

Interested? Get in Touch!

Stephanie Anastasi

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