Customer Success Manager (Chinese-Speaking)

Our client is a fast-growing Martech company revolutionizing customer retention in e- commerce and iGaming through advanced CRM automation, gamification, and real- time engagement tools. We’re looking for a Customer Success Manager to build strong relationships with their strategic iGaming partners and ensure they extract maximum value from our CRM and Gamification platform.

This is an on-site position offered in Sofia, Bulgaria.

What You’ll Do:

• Be the key point of contact for assigned clients throughout the customer journey
• Lead onboarding and ensure a smooth platform adoption process
• Understand business goals and align them with tailored success strategies
• Provide product training and proactively solve client issues
• Collaborate with internal teams to deliver technical and commercial support
• Capture client feedback to influence product development

What You Bring:

• Experience in iGaming
• Background in Account Management, CRM, or B2C VIP is highly valued
• Strong communication skills and ability to understand complex client needs
• Self-motivated, collaborative, and solutions-driven
• Tech-savvy or eager to quickly grasp technical products
• Multilingual (English + Chinese is a must)
• Familiarity working with SaaS platforms or marketing tech tools

Get in touch for further details!