Customer Support Agent – German Speaking

We are seeking a customer-focused individual to support our customers by handling queries and working with other teams to resolve issues efficiently. The role requires effective workload management and ability to escalate technical/payment issues when needed. This is a Hybrid role based in Malta

Key Responsibilities:

• Helping internal and external customers
• Contacting other departments when there is an issue to be solved
• Keeping customer request queues as low as possible
• Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations)
• Handling customer request queues assigned accordingly to workload
• Having a high knowledge of products offered by the company
• Attending team meetings and activities
• Escalating Technical Issues
• Adhering to the Emergency Procedure

Requirements:

• Graduation of high school or post-secondary school
• Work experience preferably at least one year
• Skills – strong communication skills; knowledge of Internet related software
• Fluency in German both written and spoken
• Ability to work on shift basis, rotating around 7 days per week.

Get in touch for further details!