Customer Support Specialist

Deliver timely, accurate, and high-quality support to customers, ensuring a positive experience and resolution of all inquiries. Reports to Customer Support Team Manager and collaborates across teams and external stakeholders. Office-based role using standard computer systems and tools, following health and safety guidelines.

Key Responsibilities:

• Handle customer queries via chat, email, and phone in a professional and timely manner
• Understand customer needs through active listening and provide clear, accurate information
• Assist with troubleshooting and guide users through solutions
• Maintain a friendly, patient, and solution-oriented approach
• Follow up on cases to ensure full resolution and customer satisfaction
• Record all interactions, issues, and outcomes accurately
• Identify recurring issues and suggest improvements
• Adhere to internal processes, SLA’s, and quality standards
• Meet performance targets (KPI’s such as response time, quality, and satisfaction)
• Support additional tasks as required by the manager

Requirements:

• High school education
• 1–2 years’ experience in customer support or call centre roles
• Familiarity with support tools and MS Office
• Languages: Uzbek and English
• Strong communication, problem-solving skills, attention to detail, and a customer-focused mindset

Get in touch for further details!